Man and Van Crofton Park Terms and Conditions

These Terms and Conditions set out the basis upon which Man and Van Crofton Park provides removal, transport and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, company or organisation requesting or paying for the services.

We, us, our means Man and Van Crofton Park providing removal, delivery, collection, loading, unloading, packing or related services.

Services means any removal, man and van, transport, delivery, collection, loading, unloading, packing, storage or related services that we agree to provide.

Goods means any items, belongings, furniture, equipment, boxes, or other property handled or transported by us on behalf of the Customer.

Vehicle means a van, lorry or other vehicle used to provide the services.

Booking means a confirmed order for services, including date, time, service type and price, agreed between the Customer and us.

2. Scope of Services

We provide man and van and removal services for domestic and commercial customers. Our services typically include loading, transport and unloading of Goods, and may include packing or unpacking where agreed in advance.

Any description of services, whether on our website, in advertisements or provided verbally, is for general guidance only. The specific services to be provided for each job will be set out in the booking confirmation.

We reserve the right to decline any booking or to refuse to carry certain Goods if, in our reasonable opinion, they present a safety risk, are unlawful to transport, or fall outside the scope of our normal operations.

3. Booking Process

Bookings may be made by the Customer through our online contact methods or by direct communication with us. A booking is only confirmed when we have provided a clear confirmation setting out the agreed date, time, service details and charges, and the Customer has accepted these Terms and Conditions.

It is the Customer's responsibility to provide accurate and complete information at the time of booking, including addresses, access details, parking restrictions, the nature and approximate volume of Goods, and any special handling requirements. We will rely on the information provided to estimate the time, vehicle size and number of staff required.

If the information provided by the Customer is incomplete or inaccurate, we may adjust the price, change the type of vehicle or number of staff, or in some cases be unable to complete all work within the booked time. Any additional time, labour or journeys required as a result may be charged at our standard rates.

Where a specific arrival or completion time is requested, we will use reasonable efforts to meet it but cannot guarantee exact times due to factors such as traffic, weather, delays at previous jobs and access issues. Time estimates are given in good faith but are not legally binding unless expressly stated in writing.

4. Access, Parking and Customer Responsibilities

The Customer must ensure that suitable parking and access are available at both collection and delivery locations. This includes arranging any parking permits or dispensations where required and providing accurate information about distance to the property, stairs, lifts or other access constraints.

Any parking charges, fines or penalties incurred as a direct result of the Customer's instructions, lack of information, or failure to secure appropriate parking will be payable by the Customer.

The Customer is responsible for being present or represented at the collection and delivery addresses at the agreed times. If the Customer or their representative is not available, we may unload Goods at an alternative suitable area at the address at the Customer's risk, or we may return the Goods to our base or storage. Any additional time, storage or re-delivery will be charged to the Customer.

The Customer must ensure that Goods are properly packed and ready for transport unless we have specifically agreed to provide packing services. Fragile or valuable items should be adequately protected and clearly labelled. We may refuse to carry Goods that are poorly packed or unsafe.

5. Prohibited and Restricted Items

We will not carry or handle any Goods that are illegal, hazardous or dangerous, including but not limited to explosives, firearms, ammunition, gas cylinders, flammable liquids, chemicals, toxic substances, perishable goods, live animals, or items that may cause damage or injury.

If such items are presented without our knowledge and cause loss, damage or delay, the Customer will be responsible for all resulting costs, damages and claims, and we will have no liability for any loss arising from refusal to carry these items or from their seizure by authorities.

We may refuse to transport items of exceptional value, including cash, jewellery, precious metals, antiques, fine art or important documents, unless agreed in writing in advance. If we agree to transport such items, special conditions or additional charges may apply.

6. Payments and Charges

Our charges may be based on an hourly rate, a fixed price quotation, or a combination of both, as confirmed at the time of booking. Prices are given in pounds sterling and may be subject to value added tax where applicable.

We may require a deposit to secure a booking. Any deposit amount and due date will be communicated at the time of booking. The balance of payment is usually due on completion of the services on the same day, unless other arrangements are agreed in advance.

Payment methods accepted will be advised to the Customer and may include card payments, bank transfer or other common methods. Cash payments may be accepted by prior agreement only.

If payment is not made when due, we reserve the right to charge reasonable interest on overdue amounts and to retain Goods until full payment has been received. Where Goods are retained, storage charges may apply.

Additional charges may apply for waiting time, extended labour, extra journeys, handling of unusually heavy or bulky items, difficult access, late changes to the booking, or work carried out outside normal working hours. These will be calculated at our standard rates and explained to the Customer as soon as reasonably practicable.

7. Cancellations and Amendments

If the Customer wishes to cancel or amend a booking, they must notify us as soon as possible. The following will normally apply, unless otherwise agreed:

If cancellation is made more than 7 days before the scheduled service date, any deposit paid may be refunded or transferred to a new date at our discretion.

If cancellation is made between 48 hours and 7 days before the service date, we may retain part or all of the deposit to cover administration and loss of bookings.

If cancellation is made less than 48 hours before the service date, we reserve the right to charge up to the full quoted price, particularly where we are unlikely to secure alternative work for the allocated time and resources.

If the Customer wishes to change the date, time or scope of services, we will use reasonable efforts to accommodate the request but cannot guarantee availability. Amendments may result in a change to the quoted price.

We may cancel or postpone a booking in the event of circumstances beyond our reasonable control, including severe weather, vehicle breakdowns, accidents, illness, road closures or other events that make it unsafe or impossible to provide the services. In such cases, we will offer an alternative date or, where appropriate, a refund of any deposit paid. We shall not be liable for any indirect or consequential loss arising from such cancellation or postponement.

8. Liability for Loss or Damage

We will take reasonable care in handling and transporting the Customer's Goods. However, our liability is subject to the provisions of this clause.

We will not be liable for loss or damage arising from:

Goods that are poorly packed by the Customer; fragile items not properly protected; deterioration of perishable items; normal wear and tear; pre-existing defects; or inherent vice in the Goods.

Loss or damage resulting from war, terrorism, civil unrest, industrial action, extreme weather, or other events beyond our reasonable control.

Loss of profits, loss of opportunity, business interruption, emotional distress, or any indirect or consequential loss.

Our total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall be limited to a reasonable replacement value of the affected items, subject to an overall cap proportionate to the charges paid for the specific service in which the loss or damage occurred. If the Customer believes their Goods have a higher than normal value, they must inform us in writing prior to the service so that we can consider appropriate arrangements.

Any claim for loss or damage must be notified to us in writing as soon as reasonably possible and, in any event, within 7 days of the service being completed. The Customer must provide evidence of the loss or damage and reasonable proof of value.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded under UK law.

9. Delays and Waiting Time

While we make reasonable efforts to arrive and complete work within agreed time frames, delays can occur due to congestion, accidents, weather conditions, access problems or other factors beyond our control.

If we are delayed reaching the collection or delivery address, we will contact the Customer as soon as reasonably practicable. Such delays do not automatically give rise to a right to cancel or to claim compensation, unless a specific time-critical service has been agreed in writing.

If our staff are required to wait at a location for reasons outside our control, including waiting for keys, access, or Customer instructions, we may charge waiting time at our standard hourly rates.

10. Waste Regulations and Disposal of Items

We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal company and will not remove household refuse, builders rubble, hazardous waste or other controlled waste unless this has been specifically agreed as part of a separate service and in compliance with the relevant legal requirements.

The Customer must not ask us to dispose of Goods illegally, abandon items on public land, or leave waste in unauthorised locations. We reserve the right to refuse to take away items which would constitute a breach of waste regulations or local authority rules.

Where we agree to remove unwanted items, we will dispose of them through legitimate channels such as recycling centres, licensed waste transfer facilities or authorised third party providers. Additional charges may apply for disposal or recycling services, depending on the nature and volume of items.

The Customer remains responsible for ensuring that any items presented for disposal are lawfully theirs to discard and do not include prohibited materials such as hazardous chemicals, asbestos, biological waste or other regulated substances.

11. Customer Conduct and Health and Safety

The Customer must treat our staff with respect and must not engage in threatening, abusive or discriminatory behaviour. We reserve the right to withdraw services immediately if our staff are subjected to unacceptable conduct, and the Customer may be liable for any resulting costs or charges.

For health and safety reasons, the Customer and any third parties should keep clear of moving vehicles, lifting operations and stacked Goods. Children and pets should be supervised and kept away from working areas. If the Customer chooses to assist with loading or unloading, they do so at their own risk.

12. Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of our services, they should raise the issue with us as soon as possible so that we have an opportunity to investigate and, where appropriate, remedy the situation.

Complaints should set out the relevant facts, dates, locations, and any supporting evidence such as photographs. We will review the complaint and respond within a reasonable timeframe. Where a valid claim is established, we may offer a remedy such as repair, replacement, partial refund or an alternative resolution, depending on the circumstances.

We aim to resolve disputes amicably. If a dispute cannot be resolved directly, either party may consider using mediation or other alternative dispute resolution procedures before pursuing court proceedings, although this is not a legal obligation.

13. Variation of Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice or our operational requirements. The version in force at the time of the Customer's booking will apply to that booking.

Any variation to these Terms and Conditions must be agreed in writing. Verbal assurances or agreements by our staff that conflict with these Terms and Conditions will not be binding unless confirmed in writing by us.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the provision of our services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the services provided, or their subject matter or formation.

15. Severability

If any provision or part provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision or part provision shall, to the extent required, be deemed deleted. The remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms and Conditions, together with any written booking confirmation or quotation provided by us, constitute the entire agreement between the Customer and us in relation to the services. The Customer acknowledges that they have not relied on any statement, promise or representation that is not set out in these documents.



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Take Advantage of Our Reasonably Priced Man and Van Crofton Park Services

Support your local Crofton Park man and van company by placing your possessions in our capable hands. If you reside in the SE4 or SE23 locality then we are right on your doorstep to offer professional assistance at a price you can afford. Time is of the essence when it comes to moving house. Time is money for you, and for us, so it doesn’t benefit anyone to work slowly and laboriously. Our trained man and van Crofton Park removal operatives work at speed, yet taking the upmost care and respect over every item.

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Crofton Park Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 356 Brockley Rd
Postal code: SE4 2BY
City: London
Country: United Kingdom

Latitude: 51.4550410 Longitude: -0.0372760
E-mail:
[email protected]

Web:
Description: The most reliable man with van removal specialists in and around Crofton Park, SE4 are waiting for your call. Get in touch today!
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